Intuit is a User-Centered SaaS company, and the Design Studio comprises researchers, IA, Prototypers, Interaction, and Visual Designers.
Each contributor works on a specialty, and we all collaborated on the other processes, by participating in usability test sessions, debriefings, design reviews, interaction design, and prototyping.
My role was Sr. UX Designer/XD.
The goal was to collaborate with Researchers, Product Managers and Designers to define and deliver new features, test new concepts and assist with final implementation.
The impact of this work is seen by the TurboTax adoption by 10’s of millions of users.
Here are some keys that make TurboTax a delightful experience: